FAQ’s | Lokshatours.com


35 Alexander Street Dundas Valley 2117 Sydney,
Phone: 0412104273


35 Alexander Street Dundas Valley 2117 Sydney, NSW
Phone: 0412104273



How can I contact you?

Our preferred mode of contact is email if your tour is a few days away.  We will reply you within 24 hours. Our email ID is bookings@lokshatours.com. Alternatively use our 'Quick Contact Form' for your Inquiry. If your Inquiry is about a tour tomorrow or a couple of days away, please contact us on +614 1210 4273.

How can I book a tour?

There are 3 ways you can book your tour. 1. We have a very secured online booking system. You can book by clicking 'Book Now' button on each tour page. There is no surcharge on online credit card payment for booking Day Tours and Adventure Holidays. 2. Contact our office on +614 1210 4273 between 8:00 AM and 10:00 PM Sydney time from Monday to Friday and 9:00 AM to 6:00 PM Sydney time on Saturday and Sunday to book your tour. 3. Request for a booking via email bookings@lokshatours.com and we will contact you to confirm your booking. Please note that automatic cut off time of our online booking system is 48 Hours prior to the tour start time. It does not mean that there is no availability. Please call directly on +614 1210 4273 if you wish to book within 48 hours of a tour start time to check.

What are the pick up points?

  Please contact us with the tour of your choice and your accommodation details. We will supply your best pick up point.

My hotel is not listed; how do I know which hotel pick up is the closet for me?

Our pick up points are within 3 to 5 minutes’ walk from any Sydney CBD accommodation. So, you may find our pick up point is very close to your accommodation. If your hotel is not listed, please advise the name of the hotel in "Special Requirement" box while booking online. We will book your pick up point from the closest hotel.  

Can we be dropped off to our hotel after the tour?

If we have picked you up from your hotel, then most likely we would drop you back to the hotel provided the hotel is in the city. The driver will ask you at the end of the tour so please advise him of your drop off point.

I have special request; how can I pass this information to you?

Please type your special request in the "Special Requirement" box while booking online. You can also email us with the request.

Are lunch and Dolphin Watch Cruise included in the price of Jervis Bay Tour?

No, Lunch is not included in the price.

Are the Reptile Park, Dolphin Watching, 4WD and Sand Boarding included in the Port Stephens Day Tours price ?

Yes, all the activities mentioned are included in the price of tour option 1.

Where do have the lunch stop for Port Stephens Tour, will I be allowed to bring food on board?

Lunch stop is at the Port Stephens Marina and you can buy from the shops there . We allow almost 45 minutes to an hour for lunch. You can bring your own lunch but can't eat it on the cruise ship.

How much time will be spent on the cruise in total?

You spend 1 hour and 30 minutes on the cruise for Dolphin Watch and 2 hours cruise for Whale Watch. These are 2 different cruises travelling to different part of the bay.

What type of payment methods are accepted?

Loksha has very secured online payment system where you are able to pay by Visa and Master card without surcharge when you book a tour online. Locals can take advantage of the bank transfer when individual or group tour is booked well in advance. Your reservation will be confirmed upon receipt of the payment into our bank account. We also send Paypal link. 3.5% surcharge is applicable if we need to send Paypal link. We don't accept cash or cheque payment.

We have to be at the airport straight after the tour. Can we carry our luggage in the tour?

The coaches do have luggage room underneath the seats, so you are welcome to bring your luggage

Does my payment get processed straight away if I book online?

Your payment is not processed straight away when you book. We charge you only when we confirm your booking and issue you a Reservation Confirmation.

My guests are staying with me and they would like to book your tour. Do you pick up from our suburb?

We don’t pick up from any suburb as most of our Day Tours are long Day Tours and any detours will result in a loss of tour time. The best pick up points for those coming from Suburban Sydney will be from YHA Central, 11 Rawson Place (Cnr Pitt St), Sydney, just outside Sydney Central Station.  

We are 6 people in a group. Can we get a special discount?

You receive 5% discounts on the full price for bookings with 5 people or more together. Please contact us if you have any question.

I wish to purchase 2 tours and we are 2 adults. Can we get a discount for buying the second tour?

You will receive 5% off on the cheaper tour if you book 2 tours together- for example if you have booked Port Stephens tour (L68S) and the Blue Mountains Tour (L51); you will receive 5% on the Blue Mountains Tour (L51). Please book the tours online and we will manually adjust the cost of cheaper tour and process your payment accordingly. This discount is mostly applicable on full tour cost but always check with us.

We are a group of 13 people and we wish to do private tours instead of your Normal Day Tours/Multi Day tours itinerary. How would the price be worked out?

Please note to run a private tour to any destination, we need to have at least 12 full paying adults, regardless of the group size.  For example: if you are 6 or 7 people in the group but wish to do a private tour you have to pay for at least 12 adults. This is the minimum running cost of the tour. In the case that you are 13 people, you have to pay only the activity fees for the 13th person to do a private tour. If your group is bigger, please contact our office. If you wish to do regular day tours, we are be happy to offer 5% discount for a group of 5 or more and 10% for a group of 10 or more from the full cost of the tour.  

Would you be able to pick us up from our accommodation? We are 7 people travelling together.

We can only pick up from your accommodation if it is a scheduled pick up point. Our pick up points are within 3 to 5 minutes’ walk from any Sydney CBD accommodation. So, you may find our pick up point is very close to your accommodation.


Here’s my review. I’m not on fb or google plus & trip advisor won’t let me post unless I join. So here it is. I give 5 stars. It was awesome!
Adelaide City Afternoon Tour
This is one of the best tours I’ve been on. Kim was our driver, and he was a wealth of information. As well as the city, we went to the Adelaide Hills, which was breathtaking. We passed a beautiful town called Stirling, but the highlight of the trip was Hahndorf. I was mesmerised by this place. It was absolutely stunning! We spent 1 1/2 hours there and enjoyed a lovely complimentary afternoon tea. We loved Hahndorf so much that we’re going back today by car! It was one of the best days out I’ve ever had. It was fabulous!

Neill Burbidge, Australia

Myself and My mother and aunt having a child have recently returned from a tour package to Australia which was set up by Loksha tours travel agent at this company. It was by far the most wonderful vacation that I have ever been on.

Gaurav Pareek, Nasik, India

We had a great 3 days experience with Loksha Tours arrangement for my family of 3. Right to the dot of being picked up at the hotel and a nice added touch to being sent back after the tour (surprised). Our trip to Ballarat, Yarra Valley/Puffing Billy and The Great Ocean Road was conducted by a safe and well informed Guide/Driver.

Patricia Yam, Malaysia

The Canberra day tour was awesome, and the entire experience was easy and enjoyable! We had a jam packed day of learning about Australia's capital city, with something for everyone to enjoy. Our tour guide Danny was knowledgeable, friendly, and a pleasure to spend the day with. The van came with free wi-fi, which was nice on the long journey. I would absolutely recommend Loksha tours for your Australian travel needs! Worth every penny!

Lindsay Banerjee, St Louis, United States

Louise and Sharmila was handle me for quote me the price. And price from Loksha Tours is more cheap after i compared with another travels. Because our Big Family and friends 18 paxs visit Sydney Goldcoast and Melbourne. Very fast reply if asking them some questions Overall our trip was pleasant and we are happy and satisfied with the service. Definitely if back to Australia. Will booking with Loksha Tour again. Thanks for the service.

Jesseline Chen, Jakarta, Indonesia

Thank you for your tour arrangement Indeed prefect..... We have 7 adults and 1 infant and was well taken care of by Jeff Will return soon Thank you for all the care... Thumbs up for your service.

Edward Zhuo, Singapore

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